Refund and Returns Policy

Two-Year Warranty

We offer a two (2) year warranty on all IconByDesign products. Please read our Warranty Policy for more information, exclusions or to make a warranty claim.


Change of Mind Returns

If you change your mind you may return the product within 30 days of the date of delivery for a refund or exchange provided that the product is:

   (a)    returned in its original condition; and

   (b)    in its original, unopened and sealed packaging.

Change of mind returns are subject to a 20% restocking fee, based on the total sale price of the items being returned. Return shipping & handling fees will also be deducted from any credit offered.

Once we receive your item(s) back in our warehouse we will inspect to ensure both the product and packaging are in good condition, and then process your refund in 3-5 business days.

To initiate a return, simply contact us within 30 days of receiving your order.


Cancellations

If you wish to cancel or adjust your order prior to dispatch, please contact our Customer Care team. Cancellations are subject to a 20% cancellation fee, based on the total sale price of the items being cancelled.

Please note that if an item has left our warehouse already, it will be considered under our Change of Mind return policy.


Damaged or Incorrect Items

We recommend you immediately inspect any items that you receive, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided.

Please report any damage or concerns to our Customer Care team within 7 days of delivery and rest assured we’ll take care of it.


Variations Are Natural

  • The majority of our products are hand-crafted from solid Oak or Walnut, and are sourced from sustainable American forests.
  • As no two trees are alike, variation in grain, colour and finish will occur.
  • These variations are acceptable throughout the cabinetmaking and carpentry industry.
  • We don’t offer replacements or refunds based on variation in grain, colour or finish.
  • Customers interested in a perfectly consistent colour and graining should consider coloured lacquer cabinetry, or some of the synthetic materials offered by other companies, such as laminate, wood grain melamine or PVC.


Perfectly Imperfect

  • Our products are constructed of natural materials and are hand finished, and with that, minor imperfections may be present.
  • Minor imperfections are considered normal and expected for hand finished, solid timber furniture.
  • We don’t offer replacements or refunds for minor imperfections.


We Focus on What Matters

  • Our craftsmen focus their attention on the most important parts of your furniture, which are the areas that are visible during the normal use of the item.
  • The undersides of tables and chairs, and the rear panels of entertainment units, bedside tables and sideboards, etc., are not finished to the same standard as the rest of the product.
  • By choosing to concentrate on the most visible areas, we are able to offer beautiful furniture at unbeatable prices.